All of the products (consumable) items are not returnable unless you receive it damaged or you receive wrong items than the items ordered. Other items may be returned up to 14 days from the ship date for a full refund minus shipping charges. Buyer will have to pay the return shipping charges and the products must be returned in original packaging. If you would like to return a product from your order send the unopened product back to our address in its original sealed packaging. We will issue refund after we receive the item and we inspect it. If it was free shipping within GTA, there will be a deduction of $5. Shipping charges will not be deducted if the error has happened from our end. There may also be a restocking fee of up to 30%. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless the error was from our end.
Customers cannot return items after they have arrived at its destination, including spoilage, melting or other damages. All items must be returned in its original, unopened condition.